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Frequently Asked Questions

  • Where are you located?
  • We are located in Boulder, Colorado at 2425 Canyon Boulevard, in The Shops at Waterstreet plaza. Other merchants in our center include: The Regiment, Christina's Lingerie, Walters and Hogsett Jewelers and Remax Realty. Please see our location page for more information.
  • What are your hours?
  • We are open from 10am-6pm Monday through Saturday, and from Noon-5pm on Sunday. From Memorial Day through Labor Day, we extend our weekday hours until 7pm, with the same hours on the weekend.
  • Do you sell product online?
  • At present, we are not selling items online. Please contact us about purchasing from Rocky Mountain Racquet Specialists.
  • Do you demo racquets?
  • Absolutely. We offer demos for tennis, squash, racquetball and platfrom tennis. We highly recommend trying a racquet before purchasing, and therefore try to make the process as easy as possible. The program works as follows: 1) There is a charge of $5/racquet for a three day period. 2) Money spent on demos applies towards the purchase of a new racquet, so if you demo 4 racquets, you have $20 in credit towards your racquet purchase. 3). Demo credits are valid for six months. 4) Failure to return demos in a timely manner will result in a late charge of $3/day.
  • Do you string racquets?
  • We string racquets for tennis, racquetball, squash and badminton. String prices vary from $22-$62 installed and customization work is also available. Please see our string page for more information.
  • What is your turnaround time for stringing?
  • Generally, our turnaround time is within 24 hours, but occasionally can be two days. Please contact us by phone at (303) 442-1412 to determine our exact turnaround.
  • How often should I re-string my racquet?
  • The rule of thumb is to re-string your racquet as many times a year as you play in a week. Therefore, if you play three times a week, you should re-string your racquet every four months. Factors such as tennis elbow will effect how often you re-string your racquet. Please see our stringing page for more information.
  • Does your price on racquets include the stringing?
  • Yes. Our prices include stringing with up to a $30 dollar value. If you want an upgrade on the string, you will pay the difference. For example, if you want a string which we charge $38 to install, you will pay $8 on top of the price of the racquet. Please see our stringing page for more information about our string selection and prices.
  • Will you special order items?
  • We are happy to special order an item we don't usually stock. There is a 50% non-refundable deposit on all special orders and items generally must be picked-up at our store.
  • Do you place team apparel orders?
  • We are happy to place apparel orders for your USTA league or High School team. Come meet with our apparel buyer and she will do her best to get your team outfitted. We do offer discounts for team orders. Minimum piece requirements and other restrictions apply. Please contact us for more information.
 

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